UKCBC is a leading independent education provider with over 20 years of experience delivering high-quality, career-focused qualifications. With campuses in London and Dubai, UKCBC offers a dynamic, inclusive environment that equips students with the knowledge and skills to excel in their professional journeys.

UKCBC's programmes integrate academic and professional development, enabling students to achieve their personal and career potential.

Position Overview

Student Services Support

This is a full-time Student Services Support role (40 hours per week), and you will be based at either or both of the following campuses:

Eastgate House Campus – 40 Dukes Place, London, EC3A 7LP.

Wentworth House Campus - 350 Eastern Avenue, Gants Hill, London IG2 6NW.

And any additional campuses in London.

Salary

£25,400–£26,000 per annum, based on qualifications and experience.

Application Deadline

19 May 2025

About Student Services

The Student Services Support position sits within our Student Services encompasses three departments which are at the heart of our Learner Journey and experience. They are the teams that support our students throughout their time at UKCBC and are all very hardworking and focused team. They are all friendly and very supporting teams who help keep UKCBC running smoothly on a day-to-day basis.

Job Purpose

The Student Services Support position provides central support for three of our teams (Admissions, Administration and Academics) this position will support with a range of student related queries including but not limited Course application, Student Finance, Attendance and supporting learners in navigating their academic subjects. Ultimately these positions will be supporting the teams in adding efficiency and value to the overall learner journey and enhancing the student experience.

Duties and Responsibilities

• To cover Reception, providing hospitality to visitors professionally, attending phone calls, taking messages and transferring and referring specific enquiries to other departments.
• Provide Outstanding advice, guidance and support to prospective students, existing students and Visitors, responding to emails, written, verbal and personal enquiries promptly.
• Typing/word processing of letters, minutes taking for meetings, reports, weekly bulletin and other documents, as required by the line manager.
• Assist the Campus Manager with the overall enrolment procedure to ensure that proper correspondence and documentation is received and acknowledged, filed, recorded on the relevant system and that departments are notified as appropriate.
• Facilitate and conduct Student inductions after each intake.
• Be aware of all the necessary procedures and departments to assist students with their queries relating to their courses, timetables, class changes, awarding body requirements, etc.
• Responsibility for the daily management and delivery of all aspects of student attendance as part of the UKCBC Attendance Policy. To be a point of contact for reporting of all student absence.
• To record, monitor and track student attendance, then contacting students regarding this if required and Authorising student absences on the system and approve mitigating circumstances.
• Addressing any student grievances and escalate where necessary.
• To organise and participate in the election of student representatives’ and arrange termly students committee meetings.
• Advising on procedures for Student Finance applications to avail government funding – tuition loans, maintenance loans and maintenance grants.
• Assisting with departmental Audits.
• Record all decisions on the UKCBC’s electronic system (SITS, Ulearn, moodle) in line with agreed procedures and service levels.
• Deal with student credentials including, Moodle, IT logins and ID cards.
• Promote, encourage and collect student feedback, National student survey and any additional surveys conducted.
• Assist in the coordination of Enrichment week, student events whilst embracing the colleges responsibility to Equality, Diversity and inclusion as well as safeguarding and prevent duties.
• To maintain total confidentiality about applicants/students and other personal information in compliance with College policies and GDPR.
• Provide support across Admissions, Administration and Academics.
• Provide administrative support to admissions in setting up interviews, tests and invigilate where appropriate.
• Assist Admissions Departments - enquiry forms, application forms, assessment sheets, interviews, rejected/withdrawn applicant files and other miscellaneous filing.
• To ensure all students are equipped with the correct information relevant to their chosen course i.e. timetables, class changes, awarding body requirements etc.
• Contribute to the monitoring of agreed service levels, including turnaround times, chasing outstanding decisions as required.
• Learn about the various specialist support services that exist on the campus/remotely and to advise students accordingly.
• Work with Tutors, Module Coordinators, Course Coordinators, Course Directors and Safeguarding to ensure welfare of students.
• To support and monitor student coursework submissions on their relevant learning portals.
• Liaising between academic team members and students to follow up with assignments.

General Duties

• To manage work effectively and efficiently.
• Flexibility to ensure achievement of individual, departmental and company-wide goals and targets.
• Adhere to all established systems within the department and implement any changes only as requested/authorised by management.
• Ensure accurate records and data entry onto all systems as required by the department and management to enable accurate and full reporting.
• Ensure the safety of your area by complying with all Health & Safety policies and procedures and reporting any issues to the Health & Safety Manager without delay.
• To part take in Health and Safety responsibilities.
• To assist with the overall running of the college and that policies and procedures are adhered to.

The above list of duties is neither exclusive nor exhaustive and the post holder may be required to undertake duties as may reasonably be expected within the scope and grading of the post and within the competencies of the post holder. All Staff are required to be professional, supportive and flexible in line with their position, department and the college.

Essential Criteria

Education

• Bachelor’s Degree in any subject or equivalent.

Experience

• Experience working within a customer focused environment.

Skills and Attributes

• Excellent communication skills both oral and written.
• Ability to effectively communicate at all levels.
• A commitment to providing excellent customer service.
• Strong organisational skills, attention to detail and ability to work with a high level of accuracy.
• Ability to manage a significant workload.
• Outstanding interpersonal skills.
• Personable and able to build a rapport easily with students.
• Excellent time management and prioritisation skills, ability to work under pressure and to deadlines including dealing with difficult and stressful situations.
• Ability to deal confidently and sensitively with students and team members.
• IT literate, with a sound knowledge of Microsoft Office.

Equal Opportunities

• Possess a commitment to Equal Opportunities and Equality and Diversity.
• Possess a commitment to the safeguarding of learners.

Desirable Criteria

Experience

• Familiarity with Student Finance and Student Loans Company procedures would be an advantage.
• Experience in a similar position.
• Experience working in Higher Education.
• A proven track of working in a busy team and building beneficial working relationships across teams within Higher Education sector.
• Working with E-Learning platforms such as Moodle, VLEs.
• Experience in organising student societies, task groups.

Why Join UKCBC?

• Join a dynamic and inclusive academic environment committed to equality, diversity, and professional development.
• Get an opportunity to be a part of a company which shapes career-focused curricula.
• Contribute to a collaborative community dedicated to student success and academic excellence.

How to Apply

To apply, please submit the following:

• A completed application form.

Optional

• A CV highlighting your academic and professional achievements.
• A cover letter can be used to provide additional information to support your application.

Additional Information

• This role is predominantly full-time (Monday to Sunday, 40 hours per week spread across any 5 days between 9 am and 9 pm).
• UKCBC is an equal opportunities employer. We encourage applications from candidates of all backgrounds, including those underrepresented in higher education.