Based in Ipswich but with roles through the UK, IPRS Health is one of the UK’s leading providers of physiotherapy, mental health and wellbeing services, to the Occupational Health, Insurance and Legal sectors. IPRS Health are a forward-thinking organization, utilizing the latest in digital innovations to provide first-class clinical services to their patients.

We take pride in our innovative approach, combining traditional treatments with new innovative methods to improve our patient's experience and results, whilst helping keep costs down for our clients.

IPRS Health has an extensive in-house team of multidisciplinary clinicians which, coupled with our carefully selected and managed national clinical network, can provide a first-class service, throughout the UK.

We are looking for a Clinical Case Manager to join our Case Management Team, working with Insurance Companies and Occupational Health providers to assess the needs of patients with minor to moderate MSK injuries and co-ordinate their care.’

Are you an MSK Physiotherapist looking to take your career in a new direction? Do you want to work for a Company that will give you the time and resources to deliver quality, patient-centred care? IPRS Health are a leading provider of health and wellbeing services. Our business is growing, and we have exciting opportunities to join our Clinical Case Management Service, working with Insurance Companies and Occupational Health providers, to assess the needs of patients with minor to moderate MSK injuries and co-ordinate their care. This is a remote role, giving you the flexibility of working from home. Full training will be provided in our virtual and digital platforms which will support you in providing high quality care to your patients.

We are looking for an HCPC Registered Physiotherapist who is enthusiastic and keen to apply their MSK skills in a unique environment. You do not need to have worked remotely before as full training will be given and all IT equipment is provided by the company.

As a Clinical Case Manager for IPRS Health You will undertake virtual assessments of MSK patients, make treatment recommendations and compose reports to referrers.

IPRS Health has an excellent record of accomplishment in delivering superb clinical outcomes to our clients and supporting patients to return to work. We offer ongoing support and training including clinical mentorship, Company-wide In-service Training, full access to the Physiopedia CPD training platform, and an annual CPD allowance.

This is a fantastic opportunity to develop your skills in a growing area of MSK practice whilst maintaining excellent work/life balance.

As a Clinical Case Manager for IPRS Health, you will be responsible for providing Case Management services to IPRS Health clients and patients to ensure the highest possible standards of clinical care are achieved.

KEY TASKS AND RESPONSIBILITIES:

• To undertake telephone clinical assessments of your individual clinical caseload. To be responsible for delivery of timely, quality, medically correct and accurate client reports in accordance with IPRS standards.
• To undertake review of Physiotherapy eforms submitted by the IPRS Health clinical network, taking into account clinical content and appropriate treatment in line with evidence-based medicine and established guidelines.
• To create personal reports following clinical triage calls and peer review others to ensure recommendations sent to the client are clinically appropriate.
• To analyse information gained from all sources at your disposal (Network eforms, Specialist letters, medical reports, current evidence based guidelines, clinical pathways and own clinical reasoning) in order to ensure that the reports and recommendations are correct and accurate and reflect the IPRS Health Clinical Care Pathways.
• To make appropriate recommendations around clinical case management in terms of treatment and onward referral as required on a case by case basis.
• To ensure that any recommendations for further treatment or onward referrals are reasonable using clinical reasoning, clinical experience/knowledge and current evidence.
• To maintain and work towards key KPIs specific to the role of Clinical Case Manager.
• To be a “clinical point of contact” for non-clinical personnel seeking clinical advice or information whilst undertaking telephone screening calls, dealing with client queries or making referrals.
• Liaise with various stakeholders involved in a patient’s care, verbally and in writing, to ensure any clinical queries/report based queries are responded to in a prompt and professional manner.

GENERAL:

• To take initiative in maintaining your individual professional development in order to stay current with clinical evidence and practise.
• To prioritise work tasks and time manage to ensure that all tasks are completed accurately and within set timescales
• To take initiative and responsibility within your role and actively contribute to the overall effectiveness of the clinical service
• To comply with the Corporate Data Protection Policy which covers all aspects of IPRS’s business in both electronic data and manual filing systems
• Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.
• To contribute to IPRS Health’s business strategy by working as required with the MSK Leads on new client tenders.
• To work with IPRS Health MSK Leads to ensure that IPRS Health service provision responds to local and national initiatives wherever appropriate, and with external policy such as HCPC professional standards, National Service Frameworks and NICE guidance
• To contribute to the development of new clinical initiatives and innovations to ensure IPRS Health continues to be at the forefront of Physiotherapy Service provision.
• To undertake any other duties compatible with the grading of the post, as required.

To be seriously considered for this role, please have the following:

Qualifications: (E) Essential, (D) Desirable

• Formal Clinical Qualification in Physiotherapy (E)
• Member of the UK Health & Care Professions Council (HCPC) (E)
• Evidence of continuing professional development (E)
• Membership of CMSUK (D)

Experience:

• Previous experience in using computer software including Microsoft Office (E)
• Previous experience of using online/computerised reporting templates/databases and interpreting statistics for the purpose of managing & reporting (D)
• At least 3 years postgraduate clinical experience (E)
• Experience of undertaking telephonic/video triage calls (D)
• Experience of Clinical Case Management (E)

Knowledge and Skills:

• Ability to work within a remote team to achieve the best outcomes for your patients
• Ability to work under minimum supervision
• Ability to communicate effectively with internal and external customers verbally and in writing
• Ability to time manage to meet agreed deadlines in a demanding environment
• Ability to provide detailed reporting to the client on patient progress using standardised report templates and the company database
• Ability to audit outgoing reports to ensure that core clinical standards are maintained
• Ability to demonstrate an understanding of the client and its needs
• Ability to maintain accurate medico-legal recording
• Ability to work with databases and Microsoft programmes

Salary: £30,000-£35,000 pro rata

Hours: Minimum of 20 hours per week - to include Friday and at least one 6pm finish per week

Location: 100% REMOTE within the UK - no travelling required

Experience: Must be an HCPC-registered Physiotherapist with 3 years UK postgraduate working experience

Please note that we are unable to offer any visa sponsorship opportunities for this role at the current time.

Benefits:

• IPRS Health Clinical Development Training Program
• Full training programme at the start of employment and ongoing support and mentoring
• Protected CPD hours and CPD funding for external courses
• Full membership of the Physiopedia CPD platform: PhysioPlus, with access to over 600 peer reviewed courses
• 25 days Annual leave: increasing with completed years’ service, plus 8 days bank holiday (pro rata)
• Moving Day Leave
• Holiday Buy-Back and Sell-Back Scheme
• Competitive salary package
• Employee Assistance Programme providing confidential counselling
• Health Cash Plan, Dental, Optical & much more
• Membership of the company pension scheme
• Recruit a Friend bonus scheme – up to £1500
• Free eye test every 2 years
• Free Flu Vaccine annually