Dash Express, a member of the Palletways networks, is a leading logistics provider in the South-West, committed to delivering exceptional service and operational excellence. As Operations Manager, you’ll oversee the day-to-day running of our pallet delivery and collection services, ensuring efficiency, compliance, and outstanding customer experience. This is a key leadership role with scope to influence performance and growth.

·Lead and manage the operations team, including drivers and support staff, to achieve service targets and KPIs.

·Oversee daily planning and scheduling of pallet deliveries, collections, and trunking routes.

·Ensure compliance with health & safety, driver hours regulations, and company policies.

·Monitor vehicle checks, maintenance schedules, and fleet utilisation.

·Manage resource allocation, including staffing levels, shift patterns, and holiday planning.

·Drive continuous improvement in operational processes and customer service standards.

·Handle escalations and problem-solving for delivery issues, route disruptions, and customer complaints.

·Maintain accurate operational reporting, including performance metrics and cost control.

·Support recruitment, onboarding, and training of drivers and operational staff.

·Follow all company policies, including safe driving, roadworthiness, and Working Time guidance.

·Collaborate with senior management on strategic planning and business development initiative.

·Proven experience in operations management within pallet logistics, transport, or distribution.

·Strong leadership and team management skills.

·Excellent organisational and planning ability.

·Knowledge of transport compliance, driver regulations, and health & safety standards.

·Proficient in IT systems and handheld technology (route planning, HHT).

·Strong problem-solving skills and ability to work under pressure.

·Excellent communication and interpersonal skills.

·A customer-focused mindset with a commitment to service excellence.

·All of our staff must pass a basic DBS check.

Job Title – Operations Manager - Pallets

Location – Dash Express Exeter, Hill Barton Depot, EX5 1DR

Reports to – Depot General Manager

Pay – £40,000 to £45,000 per annum

Additional Benefits

5.6 weeks holiday entitlement including bank holidays, increasing 1 day per years’ service up to 5 years.